Frequently Asked Questions
These FAQs help users better understand our services and quickly resolve any potential issues, ensuring a smooth and enjoyable IPTV experience.
IPTV (Internet Protocol Television) is a technology that allows you to stream TV channels and video content over the internet, instead of traditional methods like cable or satellite. With a stable internet connection, you can access live video streams, movies, or series on demand on compatible devices.
Our IPTV services are compatible with a wide range of devices, including:
- Smart TVs (Samsung, LG, Sony, etc.)
- Smartphones and tablets (iOS and Android)
- Computers (Windows and Mac via VLC, Kodi, or dedicated IPTV apps)
- Android TV boxes, Amazon Fire Stick, MAG Boxes, and other set-top boxes.
No, a standard internet connection is sufficient. However, for the best experience, a broadband connection with a speed of at least 30 Mbps is recommended, especially for HD and 4K channels.
SD (Standard Definition): 5 Mbps
HD (High Definition): 15 Mbps
4K/Ultra HD: 30 Mbps
Make sure your connection remains stable and that other devices connected to the network aren't consuming excessive bandwidth.
Yes, we offer a 24-hour free trial period to allow you to evaluate the quality of our services before subscribing.
You can purchase a subscription by following these steps:
- Choose the plan that best suits your needs on our website.
- Complete the order form with your personal information.
- Make payment using one of the secure methods offered.
- Once payment is confirmed, you will receive your login details by email.
Yes, we offer flexible subscriptions: monthly, quarterly, semi-annual, annual, and sometimes special offers during two events: Black Friday and Boxing Day. Visit our website for details and pricing.
Check your junk or spam folders. If you still can't find your login information, contact our customer support at the address listed on our website. We will respond within 24 hours.
By default, each subscription is limited to one device at a time, so a VooIPTV subscription is dedicated to a single connection and cannot be used simultaneously on multiple devices. Any attempt to use a single account for multiple connections may result in your IP address and username being blocked.
Unfortunately, the payment methods we use will not be able to process hassle-free refunds. We strongly recommend trying our service before committing to a long-term subscription. Starting with a one-month subscription is recommended.
This could be due to several reasons:
- Temporary server issues.
- Geographic restrictions.
- Unstable internet connection.
- Try restarting your device or contact our support if the problem persists.
Check these things:
- Is your internet connection stable?
- Are there too many devices connected to your network?
- Reduce the video quality (e.g., go from 4K to HD).
- Restart your router/modem.
- Check your connection speed and Wi-Fi.
- Change the video player (to VLC, for example) in your IPTV app's settings, if available.
- The buffering issue is often coming from your Internet Provider it's what we call "Connection Loss" which means that your ISP is losing connection while connecting to our servers. In this case a VPN is recommended to bypass your ISP connection loss.
Some channels may be geo-restricted. To bypass this, use a VPN to change your virtual location.
- Check that you have entered the correct information.
- Make sure your subscription is active.
- Contact our support if the problem persists.
Do you have any other questions?
Contact us
